Returns & Exchanges
At Zia Pia, we take great pride in the quality of our artisanal Italian imports and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective within 14 days of delivery.
Inspect Your Order
Upon arrival, please carefully inspect your package for any signs of damage, leaks, or missing items from your shipment.
Contact Customer Care
Email our team at [email protected] with your order number and a brief description of the issue to initiate your request.
Provide Documentation
For items damaged during transit, please include clear photos of both the product and the original packaging to help us process your claim.
Resolution Processing
Once reviewed, we will issue a full refund to your original payment method or ship a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing